The decision was made, according to the authority, as a result of the airline company’s failure to look into and resolve technical concerns with the aforementioned aircraft on July 24, 2022, which left several passengers, including Ghanaians, destined for Accra detained at the JFK airport.
Following the events of August 13, 2022, when your aircraft with registration N195DN was forced to return to gate due to a technical issue, a team of Ghana Civil Aviation Authority (GCAA) inspectors were tasked to conduct an investigation on the circumstances surrounding this occurrence, the GCAA stated in a letter dated August 19, 2022, and addressed to the “Accountable Manager” at Delta Airlines.
“The research showed that:,” the letter said.
1. The left main tank’s fuel imbalance was reported by the crew.
2. On the segment of the inbound crew’s flight to Accra, which took place on July 31, 2022, the identical problem sprang again.
3 On July 25, 2022, a few hours after taking off from JFK, this aircraft had to return to JKF, an event that received extensive media coverage.
“It was anticipated that Delta Air Lines would have extensively researched the problem to determine the root cause of the breakdown before deploying the aircraft on flights in the wake of such a poor coverage. Instead, the aircraft was sent back to Accra after many flights within the United States, only for the issue to recur.
“This is unacceptable in the Authority’s eyes. Delta Air Lines is therefore recommended not to send the B767-332 with registration number N195DN for flights to Accra, effective immediately. Travelers from Ghana are quite concerned about your aging 0767 fleets, so Delta Air Lines needs to develop a plan as soon as is practical to switch the kind of aircraft used on the JFK-ACC-JFK route. Please let the undersigned know this date in your response. The letter from Charles Kraikue, Director-General, GCAA, concluded, “Please be informed accordingly.
Seven passengers, including one American and Sammy Gyamfi, the communications officer for the National Democratic Congress, petitioned the US Department of Transportation’s Aviation Consumer Protection Office against Delta Air Lines Incorporated’s actions recently.
On July 24, they claimed that their flight out of the US had been mysteriously delayed.
After then, the flight was delayed, cancelled, and then rescheduled without providing passengers with a place to sleep.
The complainants claim that the “flimsy ground” that one of its pilots had not reported for duty was the cause of this hardship.